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Artificial Intelligence Policy
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Artificial Intelligence Policy
Apr 7, 2026
From the Vice Presidency of Science, Technology and Innovation, we ensure the responsible adoption of Artificial Intelligence (AI).
Artificial Intelligence at Ecopetrol has the following purpose, aligned with our commitment to life, Industrial and Process Safety, the care of our assets, and people’s safety:
- Industrial process optimization: AI to maximize asset efficiency and the integration of renewable energy.
- Improving productivity and people’s quality of life: Support work teams in carrying out repetitive day-to-day tasks to free up capacity.
- Increase customer satisfaction: Timely customer service through advanced bots that can route tasks or resolve issues more effectively.
- Commitment to life: Use AI to improve and ensure people’s safety, Industrial and Process Safety (IPS), and asset integrity across the value chain.
- Accelerate research processes: Process large volumes of data in less time to generate insights that speed up research.
Within our Responsible AI Adoption program, we have defined the following objectives:
- Implement AI to optimize key processes, achieving greater agility and operational profitability.
- Create a robust infrastructure and governance standards that ensure quality and the responsible use of AI across the company.
- An ecosystem that provides access to innovative AI technologies to keep Ecopetrol at the forefront of the energy sector.
- Strengthen Ecopetrol’s internal talent in the use of AI, developing skills that anticipate change and overcome market challenges.
From the Vice Presidency of Science, Technology and Innovation, we declare that the integration of AI into our processes will be carried out ethically, transparently, and aligned with our corporate values. We commit to following the ethical principles of:
Transparency: Inform and clarify to the user when, how, and whether analytics and/or artificial intelligence are used in digital solutions.
Fairness: Prevent AI outcomes and decisions from generating discrimination and/or bias.
Risk management: Properly assess and manage the risks associated with analytics and/or artificial intelligence throughout their lifecycle.
Privacy: Proper management of personal data and respect for individuals’ right to privacy.
Human role: Include human review in relevant steps of analytics and/or artificial intelligence processes to mitigate negative impacts.
Responsibility of AI systems: Responsibility for the results produced by AI systems lies with people. To challenge a decision, impact, or disagreement with the result of an AI system developed by Ecopetrol, click HERE if you are an employee, or Call us otherwise.
The Vice Presidency of Science, Technology and Innovation ensures the Responsible Adoption Program for analytics and artificial intelligence at Ecopetrol. Its role includes:
- Conceptualizing and implementing strategic projects that incorporate advanced analytics and artificial intelligence, ensuring technological industrialization and alignment of these implementations with medium- and long-term strategic objectives.
- Administration, operation, and support of the infrastructure, platforms, and capabilities for machine learning, natural language processing, image and video processing, among others, for the use and development of AI solutions—managing secure access to these capabilities for business teams. This approach not only increases the technological maturity of analytics and AI capabilities, but also ensures the adoption of safe and responsible practices by business areas.
- Ensure the protection of data and AI systems with cybersecurity best practices defined in guidelines and manuals that must be applied when implementing these solutions.
Please review our privacy policy.
Please review our cybersecurity annexes.
With this statement, we share our vision to transform operations with AI in a responsible, fair, innovative way—focused on sustainable development and continuous improvement.
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