Citizen Participation Office
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Citizen participation is a public policy instrument to achieve the sustainable and equitable

Support and Monitoring

Citizen Participation Office

Last updated Nov 7, 2014

Citizen participation is a public policy instrument to achieve the sustainable and equitable development of society, based on the creation of participatory spaces for citizens.

The Citizen Participation Office (CPO) guarantees citizens´ right to information, becoming a space for interrelation between citizens and the company, strengthening citizen rights, ethical principles and transparency in social relations.

"Ecopetrol S.A., as a state company and as a corporate policy, provides its stakeholders and society in general with all the necessary information, with due timeliness and accuracy, regarding the results of its commercial activities, improvement projects, financial condition, potential risks, conflicts of interest, and on the implementation of audit and control systems." (Corporate Governance Code)

Report Ecopetrol Responsability.pdf

It is an essential purpose of the State to facilitate participation in all the decisions that affect them (Constitution: Preamble, Art. 2, 3 and 270).

The 1991 Constitution created new participatory opportunities supplementing those already existing in the county. Participation is considered as an essential instrument of administrative life, the course of justice, the management and modernization of the State and economic life.

Thus began the era of participatory democracy. Participation creates and recreates community values and develops the public´s knowledge. Fluid communication between the governed and those governing allows for better accountability from one to another and, over time, improves the response of the authorities to citizen demands.

Participation is more than a catalog of good intentions: It is a public policy strategy.

Citizen participation is a right and a duty

Below are some of the laws, decrees and directives that establish the existing legal framework in Colombia regarding "Citizen Participation ".

  • National Constitution, Preamble and various articles.
  • Law 489 of 1998, ch. VIII Article. 32.
  • Law 962 of 2005
  • Law 190 of 1995 - Articles 49, 53 and 54
  • Law 134 of 1994
  • Law 5 of 1992
  • Law 55 of 1985
  • Decree 2740 of December 2001 ch. 2b)
  • Decree 2232 of 1995
  • Decree 2150 of 1995
  • Presidential Directive No. 10 August 20, 2002. The directive states the need to strengthen citizen participation mechanisms that lead to transparency in public management.
  • Administrative Sectoral Development Plan 2004 and 2005. Policy 3 establishes guidelines for the democratization of public administration and establishes the commitments of the sectors´ entities for its fulfillment (including the implementation of the citizen participation offices).
  • Resolution No.17 of August 2005. This sets the internal processing of the requests submitted to Ecopetrol S.A., both for requests of general and specific interest, requests for information, inquiries, complaints and claims.

The following are functions of the Citizen Participation Office of Ecopetrol S.A.:

  • Receive, address and/or direct, within Ecopetrol S.A., queries, suggestions, opinions, complaints and/or claims from citizens.
  • Monitor and control requests in order to ensure they are resolved and addressed within the established parameters of time and quality.
  • Serve as an information and guidance center for citizens.
  • Implement and coordinate training programs on issues of citizen participation for Company staff members, in accordance with the guidelines established in the Corporate Governance Code of Ecopetrol S.A.
  • Monitor the efficiency and effectiveness of the mechanisms for citizen participation in Ecopetrol S. A.
  • Ensure that relevant information regularly reaches the Presidency of Ecopetrol S.A., (through reports) when needed, or when so requested.
  • Lead spaces for dialogue with Stakeholders, such as Public Audiences on Accountability, and Roundtables, among others.