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Local market regulators

Feb 2, 2021

Self-regulator of the Colombian Securities Market - AMV is a private, non-profit entity, supervised by the Financial Superintendency of Colombia, which performs functions of regulation, supervision, discipline and certification in the Colombian securities market.

Useful information about the stock market and financial assets can be found on their website. It may also formulate queries, complaints, requests and claims over which that entity has jurisdiction, as well as information on conflict resolution.

www.amvcolombia.org.co 

Complaints or complaints about the performance of Ecopetrol as an intermediary in the stock market?

Ecopetrol informs its interest groups and the general public that complaints related to possible breaches of the regulations applicable to the intermediation activity may be reported through the means and channels provided by the Self-regulator for the attention of complaints, reports, requests and claims. related to brokerage in the stock market:

Complaints

Through this mechanism, clients will be able to disclose situations related to possible breaches of the regulations applicable to securities intermediation activity by members and their related individuals (PNV). Complaints can be made:

  • By writing addressed to the AMV Supervision Directorate, located at Calle 72 No. 10-07 Office 1202.
  • Entering the AMV website www.amvcolombia.org.co, Complaints, Claims and Petitions section, and filling out the electronic complaint form, in accordance with the instructions found on the page.
  • By email addressed to the address quejas@amvcolombia.org.co.

Denounces

Through this channel, the subjects of self-regulation and in general any third party may alert, anonymously or not, about allegedly irregular situations. Denounces may be submitted through any of the following means:

Direct Communication with Surveillance and Monitoring Professionals
Market Code MEC/X-stream Code SEN Teleohone
Fixed Income P50-02* P50-03* P50-04* 481-02* 481-03* 6071010 Ext. 1331-1333-1334
Variable Income amv007 N.A. 6071010 Ext. 1335
Derivatives amv002 N.A. 6071010 Ext. 1334

 

  • Complaints Telephone Mailbox: PBX number 6071010 option 2.
  • Electronic Complaint Form: AMV website www.amvcolombia.org.co, Complaints section.
  • Complaints E-mail: Communication to the e-mail denuncias@amvcolombia.org.co.

Petitions

By means of this procedure, the subjects of self-regulation, the participants of the stock market and the public in general, can formulate queries or request information on matters that concern AMV. The request must be sent in writing through any of the following means:

  • Written document addressed to the Legal Sub-Directorate of AMV at the offices located at Calle 72 # 10-07 of. 1202 of Bogotá.
  • Document sent via fax to the number (57-1) 3470181.
  • Completion of the petition form, which can be found in the complaints, claims and requests section of the AMV website www.amvcolombia.org.co

Claims

Through this channel, the subjects of self-regulation can express their dissatisfaction with the management of AMV or with the conduct of its officials. The claim must be sent through any of the following means to the AMV Quality Coordination:

  • Email Calidad@amvcolombia.org.co.
  • Telephone number (57-1) 607 1010 Extension 1032.
  • Written document addressed to the Quality Coordination of AMV at the offices located at Calle 72 # 10-07 Office 1202 in Bogotá.
  • Document sent via fax to the number (57-1) 3470181.
  • Completion of the claim form, which can be found in the complaints, claims and requests section of the AMV website www.amvcolombia.org.co.

In the event that any Ecopetrol official incurs in any possible breach related to any of the securities market regulations, he / she can report said situation through the company's ethics line by e-mail: codigodeetica@ecopetrol.com.co, telephone line national 018000918418 or in Bogotá at 2345000, option 6.

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