Beneficiaries Rights and Duties
  • uid=user18,o=defaultWIMFileBasedRealm
  • uid=user18,o=defaultWIMFileBasedRealm

Enlace Externo

Texto del enlace externo

Beneficiaries enrolled in the health care services of Ecopetrol S.A

Health Care Services

Beneficiaries Rights and Duties

Última actualización 29 nov. 2014

Beneficiaries enrolled in the health care services of Ecopetrol S.A. are entitled to the services, benefits, and supplies that are part of the HEALTH CARE PLAN.

In addition, based on Colombian law * the following rights have been adopted:

Freely choosing the physician and, in general, the health care professionals and health care establishments that provide the care required, in accordance with the availability of a network of health care providers.

Enjoying full and clear communication with the attending physician and health care professionals, appropriate for their psychological and cultural conditions, providing all the necessary information regarding the illness, as well as the procedures and treatments to be undergone and the prognosis and risk that the treatment will entail.

The patient´s relatives or representatives can consent to or reject the procedures in case of unconsciousness or minors, leaving an express written record of their decision.

Receiving dignified treatment respecting their beliefs and customs, as well as their personal opinions of the disease suffered.

Requesting the guarded, confidential treatment of their medical history, subject to the principles of professional secrecy and intellectual property.

Receiving throughout the course of the disease, the best medical care available, but respecting the patient´s wishes in the case of irreversible diseases

Not being subjected to unjustified risks, defined as those that are not related to the clinical-pathological conditions thereof.

Receiving or refusing spiritual or moral support regardless of his/her religion.

Respect for the will to refuse to donate his/her organs to be transplanted in other patients.

Dying with dignity and respect for his/her will to allow the process of dying to follow its natural course in the terminal phase of his/her disease.

Make sure the list of services and supplies provided by suppliers matches what was approved by the physician. Do not sign blank service orders.

Report any deficiencies, inconsistencies or opportunities for improvement observed in the provision of the service by any vendor to the Health Care Service Departments.

Follow the rules, regulations and instructions of the health care professionals and institutions, provided they do not go against the Collective Labor Agreement.

Resolution 13437 / November 1, 1991 and Decree 3380 / November 30, 1981, which regulates Law 23 / February 18,1981

 

 

Obligations of the beneficiaries of Ecopetrol´s health care service

Seek timely health care services for any condition that he/she may be suffering that can compromise his/her general condition.

Attend and actively participate in the programs for promoting health and preventing illness carried out by the health care units, adopting healthy and safe habits and lifestyles.

Attend the appointments scheduled with the health-care providers on time or, if this is not possible, call in beforehand to report that he/she cannot attend.

Be friendly and respectful toward health-care providers.

Inform the Personnel Services Unit or the unit acting as such of any change in personal information in a timely manner, such as: (address, telephone number, etc.)

Workers or pensioners will keep the health insurance cards of their duly enrolled family members in force and file for services at the place of residence thereof.

Assist in the updating of the medical history, by providing the documents issued by the health care professionals or establishments as a result of the care provided.

Take care of the supplies provided or loaned for use and return them in a timely manner, when the attending professional indicates the completion of treatment.

Make proper, reasonable use of the services, to ensure the quality and efficiency thereof.

Inform the Personnel Services Unit or the unit acting as such of any change in personal information in a timely manner, such as: (address, telephone number, etc.)

Make sure the list of services and supplies provided by suppliers matches what was approved by the physician. Do not sign blank service orders.

Report any deficiencies, inconsistencies or opportunities for improvement observed in the provision of the service by any vendor to the Health Care Service Departments.

Follow the rules, regulations and instructions of the health care professionals and institutions, provided they do not go against the Collective Labor Agreement.