Service Teams
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The service teams for citizen relations are opportunities for dialogue

Support and Monitoring

Service Teams

Última actualización 28 nov. 2014

The service teams for citizen relations are opportunities for dialogue that are open to different stakeholders. These are deployed through visits by professionals from the Citizen Participation Office to the various municipalities, villages or fields where Ecopetrol S.A. operates.

These opportunities operate as a two-way communication that in addition to informing attendees about Corporate Social Responsibility policies, the organization´s citizen participation model and its various channels, receipt is made of the requests, complaints or claims of the participants, ensuring that these enter the response process and are resolved in accordance with the timeliness and quality terms that it requires.

The comparative figures for the teams deployed by the regional CPOs in the last two years are:

 

REGIONAL CPO 2010 2011 2012*
Casanare 42 45 8
East 19 20 14
South 29 32 8
Meta 75 80 20
Magdalena Medio 31 26 9
Caribbean 3 18 20
Bogotá 2 9 12
TOTAL 201 230 84
*Until June 30, 2012