The refining business made advances
throughout the year, reflected in improvements in operational
reliability, a reduction in accident frequency, and an increase
in margins. During this time a process for selecting a strategic
partner for the Master Development Plan for the Cartagena
Refinery also got underway.
It was also a good year in the struggle against
fuel theft, due to the strategy developed by various government
entities. That strategy resulted in a 45% reduction in this
crime, with the 2,942 bdc stolen in 2004 dropping to 1,601
bdc in 2005. When compared with 2002, when it had reached
7,270 bdc, the reduction was 78%.
The expansion of the natural gas business
was also noteworthy. While domestic demand continued to increase,
projects were initiated to continue developing gas reserves
in La Guajira and the Piedemonte Llanero, and to export this
energy to countries such as Venezuela and Panama.
These operating results were accompanied
by optimizing administrative aspects, strengthening human
resources, and continuing the cost control policy. Also outstanding
were compensation and performance recognition plans for employees.
The accident frequency index for Ecopetrol
and contractors was 5.77 accidents for every million man hours
worked as of the close of 2005.
However, if only company employees are included,
the index dropped from 5.7 in 2004 to 3.09 in 2005.
To improve corporate practices based on trust
and transparency with its customers, the company implemented
the policies described in the Corporate Governance Code and
opened the Office for Citizen Participation. The goal of that
office is to facilitate attention to and communication with
Colombians.
This work and its results were accompanied
by company advances in customer service. The satisfaction
survey performed by the National Consulting Center showed
that 89% of the population surveyed rated the quality of the
service provided by Ecopetrol between “excellent”
and “very good”, placing it on a par with international
standards.
The activity of the past 12 months allowed
the company to increase its investments in projects for training
and serving the community in the zones of influence where
it operates. It also helped the company generate never before
reached net profits of US$1,402 billion, and ensured transfers
to the nation of US$3,158 billion.
With these financial results, the fulfillment
of its main goals for operations, its administrative advances,
the development of human resources, the impetus toward new
businesses, and greater customer satisfaction, the year 2005
consolidated Ecopetrol in its new commercial role, and gave
it the increased efficiency and ability to compete that it
needs to make its goals a reality over the next five years. |